Q: Why can’t I see my withdrawal in my wallet?
A: Fonbnk uses USDC on the blockchain of your choice. Ensure that USDC is enabled as an asset in your wallet and that you are on the correct blockchain. If you still can't locate your assets after a completed withdrawal, please contact our support team for assistance.
Q: What can I do if my withdrawal fails?
A: A failed withdrawal is likely due to a network issue. In such cases, your MIN should remain in your account, allowing you to attempt withdrawal again later. Avoid spamming the withdrawal feature. If MIN is lost due to a failed withdrawal, contact our support team for further assistance.
Q: How long does it take for a withdrawal to be processed?
A: Once processed, withdrawals usually appear in your wallet promptly. The timeframe may vary based on the chosen blockchain. If MIN isn't located after withdrawal, contact our support team for further assistance.
Q: I have withdrawn to a wallet that does not support USDC. What should I do now?
A: Contact your wallet's support team to initiate a refund. Once refunded, provide proof to us, and we will transfer the assets to your account.
Q: What is the minimum withdrawal amount?
A: The current minimum crypto withdrawal amount is 20 MIN ($0.2).