Q: Why is my deposit pending?
A: Your deposit may be pending for various reasons, such as delays in the payment processor. When purchasing USDC, please allow some time for it to reflect in your account, as it may not appear instantly. If your deposit remains pending for more than 24 hours, kindly contact our support team for assistance.
Q: What should I do if my deposit fails?
A: In the event of a failed deposit, you will receive an email containing a refund link. Utilize this link to initiate the refund process. We are unable to process refunds directly, so it's crucial to use the provided link for the refund.
Q: How long does it take for a deposit to clear?
A: Generally, deposits will appear as USDC on the chain of your choice in your account promptly. In some cases, it may take up to 24 hours. If the process extends beyond this time frame, please contact our support team for assistance.