Q: Why is my swap pending?
A: Swaps are usually confirmed quickly. In cases involving money transfers, issues with provided details may cause manual confirmation by the market maker. If your swap is delayed, contact the market maker first. If unresolved, contact our support team after waiting at least 3 hours.
Q: What should I include in a support ticket about a pending or rejected swap?
A: Include relevant screenshots, especially proof of sent funds, when submitting a support ticket. This information helps us locate and address the issue effectively.
Q: What can I do if my swap is rejected?
A: Swap rejections may result from order problems. Ensure all details are correct. For airtime swaps, use the in-app chat function to contact the market maker for resolution. If issues persist, reach out to our support team for assistance.
Q: How long does it take for a swap to be processed?
A: Swaps are generally processed instantly. However, manual confirmations may be required, leading to longer processing times. We appreciate your patience and recommend waiting at least 3 hours before contacting our support team.